Wednesday, September 27, 2006

Do Not Rent From HAYES PROPERTIES - Part 2

Didn't catch part one? Read it here.

Three days before it's time for the lease to transfer hands, Jason a.k.a. Wonder Husband, called the Big Bad Rental Agency (Leah pretty much refused to talk to them after the makeup case incident) to find out how to get our keys back to them. Simple question equaled not such a simple answer.

They wanted Jason to get in contact with the new tenant to find a time in which the keys could be exchanged. We don't feel that this is our responsibility and so Jason tells the woman (who's name is Robin so we'll call her Bird Bitch) that we would rather just drop the keys off to them and they can deal with it since....well since they are the fucking rental agency.

Bird Bitch said, "It's too hard for us to do that, we have like 60 apartments." (so my previous value 24*$1000 can be bumped to over $60,000 a month). B.B. continued to say, "The new tenant would like to move in Saturday night so if you could get him the keys before then that would be great."

Jason said he would call back when we decided what we would do. The happy couple is heavy set on the fact that we don't own the building we shouldn't have to do their key exchanges for them. We noted that when we moved into our new apartment the building manager met us here and gave us keys, showed us the important parts of the building...you know....how it should be done. However, we realize that we are going to be at Wrigleyville Disaster on Saturday morning finishing moving our stuff and cleaning the place so we decide that if the new tenant would like to meet us there at 10am that would work for us.

Leah calls back and leaves a message saying that is what we will do.

About 2 minutes later our phone rings and what do you know it's Bird Bitch. She first asks for Jason and I ask who's calling and when I realize that it's the BBRA I say she can just talk to me....the following conversation ensued :

BB : It's not fair for you to just pick a time like that. What if he's working at 10 am?
Leah : It's not my problem if he's not available, that's when I'll be at the apartment.
BB : You don't understand. How am I suppose to get the keys to him. I left a message but what if he doesn't call me back?
Leah : I thought you wanted a time in which we could exchange the keys.
BB : Well you can't just pick a time!
Leah : Would you like me to be there all day Saturday and Sunday to meet up with him?
BB : You don't understand how inconvient this is for us.
Leah : I don't live there anymore. I am trying to make this easier for everyone. You told my husband that this guy wanted to move in on Saturday night anyways.
BB : I NEVER SAID ANYTHING LIKE THAT.
Leah : Actually you did to my husband.
BB : NO I DIDN'T
Leah : How is this my problem. I am not the rental agency. I am telling you when I am going to be at the apartment finishing our move. HOW IS THIS NOT WORKING FOR YOU?
BB : WILL YOU PLEASE CALM DOWN YOU ARE GETTING ALL HYSTERICAL AND MAYBE YOU SHOULD TRY CALMING DOWN YOU SOUND A LITTLE OUT OF CONTROL. MAYBE IT'S FROM THE MOVE OR SOMETHING.
Leah : YOU'RE RIGHT I AM GETTING FRUSTRATED BECAUSE YOU WON'T LET ME FINISH A SENTANCE AND I DON'T KNOW WHAT ELSE YOU WANT FROM US. I AM TELLING YOU WHEN WE ARE GOING TO BE AT THE APARTMENT, WHEN WE ARE MOVING OUT AND IT SOUNDS LIKE YOU WANT US JUST TO HANG OUT AND WHEN HE GETS THERE WE CAN GIVE HIM THE KEYS.
BB : You are being ridiculous. If the tenant hasn't called you yet to set up a time to exchange keys.....
Leah : Wait a minute, how is it ok for you to give our number out to random people?
BB : We aren't giving it to random people.
Leah : Well I don't know the new tenant, so yes in my book that would be a random person.
BB : Why don't you call back when you are being more rational and have calmed down.

CLICK.

The bitch hung up on me?!?!?!?!

Which let me say, hanging up on me (a phone in our past died becausue of this type of situation) calling me names and interrupting me does NOT GO OVER WELL.

Jason immediatly called back and asked to speak to Robin. Here is their conversation:

Jason : Hi, this is Jason you just spoke to my wife and apparently hung up on her?
Robin : Well, she was being hysterical and yelling. I could hear her the first time we talked and I could hear here yelling hysterically in the background (which Leah would like to add that she wasn't she was just talking to Jason to try and understand what they were talking about)
Jason : I don't think it's your place to tell me how my wife acts.
Robin : Couldn't you hear her talking to me. What's wrong with her?
Jason : Yes I heard her, she wasn't hysterical.
Robin : Maybe I don't know how she talks or what hysterical is.
Jason : It's not our place....
Robin : blah blah blah.
Jason : Can I finis.....
Robin : blah blah blah
Jason : Robin?
Robin : blah blah blah
Jason : Robin? Can I say....
Robin : blah blah blah
Jason : Robin, you never let anyone finish a sentance.
Robin : Well neither does your wife. (What are we 9 years old Leah asks...this woman is all about the Your wife is mean.....)
Jason : I have worked in customer service, it's your job to let me finish my sentance and not INTERRUPT ME!!! Now, what is wrong with Saturday?
Robin : Well what if he was out of town all week and got back next week on Thurday?
Jason : Um? I am guessing you would be giving him the keys at that point right?
Robin goes on and on and on and on about how hard it is for them to get the keys out and Jason could not get a sentance out to her.
Robin : Forget it, I'll just make copies and get him the keys on Friday.

Jason : BUT WHAT IS WRONG WITH GIVING HIM THE KEYS ON SATURDAY MORNING? All we know at this point is that he hasn't call anyone back to let them know if that will work for them.
Leah says to Jason : Why don't you get his number and we can try and call him
Robin : She there she is again yelling and being all hysterical in the background
Jason : Why don't you give us his number and we'll see if we can get the keys to him sometime.
Robin : No I'm not going to give you his number (so it's ok for random people to have our number.....). We'll see if he calls us back..

CLICK.

Bitch hangs up again.

I have NEVER in my life been treated that way. EVER. I do not think that someone should be complaining to my husband about my "hysterical" behavior. When we had all the problems with Comcast last week, I called them and I admit that I got a bit agitated because I was missing days of work......do you know what they did on the other end of the phone? Nothing. They just were quiet until I finished my tirade and then they said, "Maam, I am really sorry for your inconvenience.." Did I stop yelling? Eventually. And eventually they gave us a bunch of credits to our account. This interrupting people and calling them names and yelling at them on the phone because they aren't making your life (you the owner) easier is ridiculous. I don't own the building. I don't rent the apartments. So. Fucking. Ridiculous.

The happy couple will have lots to talk about on thier run tonight. They are guessing that the speed workout will go relatively well considering the fire that has been lit under their asses.

Thus our story time ends and the moral? STAY AWAY FROM HAYES PROPERTIES. They have awful awful customer service. (Hope no one out there just signed a lease with them)

9 comments:

Firefly's Running said...

Leah and Jason - Call the BBB and the State Attorney General's or so ever has their rental license and complain. Get it all in writing because what they are doing is not fair. I have a bad feeling that they are going to HAMMER you guys when it comes to getting your deposit back - find a friend who's a lawyer too to back you up. Revenge is best served cold! :)

Josh said...

Ughh..I am so sorry you two are having such an awful experience with this management company. It's at times like this that I really like to believe in karma. It's a bitch. Or so I hear.

Scott said...

Leah & Jason-
Yes, do write this up with the explitivees deleted. If you get hosed out of your deposit, send a transcript to Ray (I'll sue you 'till boils appear) Garza.
DAd

Full Metal Lunchbox said...

I so sympathise with what you are going through.  For all the good landlords out there, there are also some nasty unprofessional evil avian bitches.

I say send them their fucking keys in the mail.  You should also consider filing a complaint with the City, which is responsible for the enforcement of the Lanlord Tenant Ordinance.

Also, if you have any lawyer friends, a mean letter threatening action goes a long way.  I had to do that once and it worked.

Good riddance to the Bird Bitch.  Glad you are in friendly Ukie Village now.

Nicole said...

OH MY GOD! That lady is crazy and needs to be turned into someone - can you call the Better Business people. I hope it all works out for you but it defintely isn't your responsiblity to make it work out. Good luck.

Running Jayhawk said...

Dear Jason and Leah,

Mike and I should really introduce you to our good friend, Better Business Bureau. Many a time, our good friend has come to save the day, including a massive drama with our previous BBRA, LG Properties (it was beautiful!). Perhaps we should all sit down together and outline a firm little letter that'll leave a nice big fat ole black mark on their record?

Is the bird bitch the manager? supervisor? the owner of said rental agency? Because if she's the "higher up" the company is in serious trouble. However, if she's not...I'm sure her reporting sup would loooooove to know how she's treating the paying "customers."

AND...as a tenant, you are in no way, shape or form, responsible for getting the keys to the next tenant. That is the job of the renting agency/landlord. If they have an issue with that, then clearly they need to change industries. In your situation I would simply say, we'll leave the keys on the counter for you to pick up after XX time on Saturday and deliver to the tenant at your convenience...

I am absolutely flabbergasted for you right now...BEYOND pissed off actually. I'm about to go down there and get all kung fu on their asses for you...

(I really love getting piped up about this kinda shit...let me know if you need back up!!)

Running Jayhawk said...

On a side note...I'll check with a few of my reporter friends at the trib/sun-times...maybe they're planning on doing a renters story in the upcoming weeks?

Also consider sharing your story with one of those nasty reporters on Fox who exposes malpractice across all industries in the city.

Lana said...

Oh my. I have never heard of such as that in my life!!! What kind of moron is that woman?! If you I were you, I'd find out who own the big Hayes Properties at the very least let them know how she handled that situation. I have NEVER heard of someone exchanging keys for the rental agency - ever.

kb said...

that's unreal. completely unbelieveable.